Like any other machine, printers can be finicky. And sometimes, although unpleasant, they need a reset. If the screen on your HP printer is stuck, unresponsive, or showing an error message, resetting it may help. In this article, we are going to go over methods for an HP printer screen reset alongside how to troubleshoot problems that may arise.
Common Issues with HP Printer Screens
Before even attempting an HP printer screen reset, it would significantly benefit to understand the problems first. A few of the most common issues are:
- Frozen or unresponsive screen—If the touchscreen stops working completely or does not respond to any form of touch or pressure.
- Error Messages—If the printer showcases mystifying codes, which consequently block printing.
- Blank or black screen—The screen does not turn on and is pitch black with no other functionalities.
- Connectivity issues—Your printer simply refusing to connect to Wi-Fi, a desktop, or a laptop.
- Slow Response Time—The screen is incredibly unresponsive and takes long periods to perform even the simplest of actions.
If you are experiencing any of the problems listed above, trying the steps outlined below will assist with fixing the screen.
Method 1: Soft Reset
In the case that your HP printer screen is unresponsive, we recommend performing a soft reset, as it is the easiest and quickest.
Steps to follow:
- Turning off the printer: To shut the device off, simply press the power button.
- Unplug the power cord: Remove the power cable both from the printer and the wall socket.
- Wait for a few minutes: Allow the printer to sit idle for a minimum of five minutes for the temporary settings to be erased.
- Reconnect the power cord: The plug should be connected back into the printer and the power source.
- Turning on the printer: To verify whether the problem has been solved, press the power button to turn the printer on.
Method 2: Hard reset
In the event the soft reset is not effective, the hard reset will enable the user to bring the printer back to its original settings.
- Turning off the printer: The printer should be completely powered off.
- Press and hold the reset button: The reset button can be located at the back of some HP printers or in the ink compartment.
- Reconnect the power cord: While still holding the reset button, plug in the power cable.
- Removing the reset button: As soon as the printer turns on, the reset button can be released.
- Reset process: The device will need to go through a reboot process; it should revert to normal for the screen.
Method 3: Reset Through the Printer’s Settings
Certain HP printers have a feature that allows users to reset the printer through its touchscreen interface.
- Go to the Printer’s Home Screen—If the home icon is available, press it.
- Look for either “Setup” or “Settings”—locate either option in the primary menu.
- Then select “Restore Defaults”—it” may also be labeled “Restore Factory Defaults” or “Reset All Settings.”
- Confirm changes—Continue with the provided instructions to reset.
- Restart the printer—To apply the changes, turn off the printer and then back on.
Method 4: Reset With The HP Smart App
HP Smart App allows users to reset the printer remotely, another option that can be utilized through the application.
- Open the app—ensure the printer is hooked up to the app.
- Select the HP Smart App—select the printer name to access settings.
- Choose “Advanced Settings”—locate this option within the app menu.
- Select “Restore Factory Defaults”—this is the option that will reset the printer.
- Accept and confirm changes, restart—Follow the prompts and restart the printer.
Troubleshooting Additional Common Problems
- Ensure that Windows is up to date
An older version of the software may be causing the printer screen to work incorrectly. Visit the HP Smart App or the HP official website to update the firmware.
- Check All Connections
Check that the printer is connected to a stable power supply, and if that accounts for nothing, check if different outlets provide a working electrical supply.
- Recalibrate the Touchscreen
If your printer has a touchscreen, try using a fine piece of cloth to touch the edges of the screen to remove any possible dust or smudges that affect the touch sensitivity.
- Perform Driver Maintenance
One way to fix the screen errors is to uninstall the drivers from the HP website, wait some time, and install them again. Outdated or corrupted drivers are most likely the cause of the problem.
- Talk to Customer Support. It’s
After trying all of the suggested resetting methods, I found that the problems remain; therefore, HP customer support can help further.
Final Thoughts
Disabling an HP printer screen can make life more complex, but do not worry. A combination of different resets and recommended follow-up strategies makes for resolving almost all issues. Using a hard reset, soft reset, or the settings on the printer can help. To restore even more functionality, try adjusting the issues of provided software updates, cleaning the screen, or changing the drivers.
Bios Technology can fix almost anything on HP printers, including the broken screen. Our expert team provides printer solution services that you can depend on. Don’t hesitate to reach(+1 840-699-6568) out if you need professional help!
